• General Questions
    Q    >>  What type of jobs do you do?
    Q    >>  How long have you been in business?
    Q    >>  What is your typical client?
    Q    >>  What is your experience with my industry?
    Q    >>  What is the difference between you and my local print store?
    Q    >>  Do you provide samples of your products?

• Ordering Questions
    Q    >>  How do I place an order?
    Q    >>  I'm not in your area, how can you help me?
    Q    >>  This is my first time ordering printing, what do I do?
    Q    >>  I use another printer, how can I work with you?
    Q    >>  What happens when I order?
    
• Payment Questions
    Q    >>  What payment methods are accepted?
    Q    >>  How do I pay for my order?
    Q    >>  Who do I pay for my order?
    Q    >>  When will I pay for my order?
    Q    >>  What are the fees involved when I order from you?
    Q    >>  What are your refund/cancellation policies?

• Pickup / Delivery Questions
    Q    >>  When will I be able to pick up my job or when will my job be delivered?
    Q    >>  Where do I pick up my job?
    Q    >>  Can I have my job delivered to my office?
    Q    >>  What type of shipping options are available?

• Graphic Design Questions
    Q    >>  What is all this talk about graphics and graphic design?
    Q    >>  I have my own design, now what?
    Q    >>  How do I produce my own design so that is acceptable?
    Q    >>  What software can I use to lay out my design?
    Q    >>  I have no computer graphics, what do I do?
    Q    >>  I have pictures and things printed out on papers, what do I do?

• File Requirements & File Questions
    Q    >>  What type of files can I submit?
    Q    >>  What format should I use for the setup.
    Q    >>  What other "files" information

• Turnaround Times & Questions
    Q    >>  OK, this is the question.... What is the turnaround time for my job?
    Q    >>  What are the rush / express options?
    Q    >>  What is the difference between turnaround and delivery times?

• Websites & Web Stuff Questions
    Q    >>  I need a website for my business, what do I do?
    Q    >>  I have a domain, now I need it LIVE.... what do I do?
    Q    >>  I have a website and I need to update it, what do I do?
    Q    >>  I need to sell my products online, can you help?
    Q    >>  How do I set up a blog?
    Q    >>  How do I get people to visit my website?
    Q    >>  Where can I get more information on setting up a website?

• Commercial Accounts
    Q    >>  I'm with a large business and I need to set up an account, what do I do?
    Q    >>  I'm interested in having your company do all our printed work, who do I talk to?
    Q    >>  I sell and service large commercial accounts, how can we work together?

• Government Accounts
    Q    >>  I'm with a government agency, I need to set up an account.
    Q    >>  I sell to a government agency, I need information on reselling your products.
    Q    >>  I'm with a government agency, I need to discuss our REQUIREMENTS.

• Educational Accounts
    Q    >>  I'm with an educational office, I need to set up an account.
    Q    >>  I sell to educational agencies, I need information on reselling your products.
    Q    >>  I'm with an educational agency, I need to discus our REQUIREMENTS.
    Q    >>  I'm with a school and we need uniforms, I need more information.

• Broker & Reseller Info
    Q    >>  What is the broker program?
    Q    >>  What does it take to be in the program?
    Q    >>  Who is the broker program for?
    Q    >>  What are the benefits of being involved in the broker program?
    Q    >>  Can I have broker or reseller pricing on my 1st job?

If you have any questions that have not been answered here, feel free to contact us.  We are here to help and make all your marketing campaigns successful.  After all, your business is just like our business, we have the same needs.... The need to keep the billing cycle going!

Thank you

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